2999b Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and strict data security practices.
This privacy policy applies to all users of the 2999b platform's services. Please read this policy carefully before using our website or application. You are required to comply with the terms set out in this policy.
1. Introduction
2999b is a trusted online gaming platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") explains how 2999b collects, processes, stores, and protects your personal information.
When you use any 2999b service — whether registering, logging in, or playing games — you agree to the terms of this policy. If you do not agree with these terms, please refrain from using our platform.
Our platform is for individuals aged 21 and above only. We do not intend to collect information from minors and we actively prevent this.
2. What Information We Collect
We may collect the following types of information in various ways:
2.1 Information You Provide Directly
When you create an account or contact us, you provide the following information directly to us:
- Full name and date of birth (for age verification)
- Email address and phone number
- Username and password
- Residential address
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, or bank account number)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser and operating system information
- Login time and session data
- Gaming activity and transaction history
- Cookies and similar tracking data
2.3 Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may occasionally collect limited information about you from trusted third parties. This collection is always carried out in compliance with applicable law.
3. Purpose of Using Information
The information collected is used for the following purposes:
- Creating, managing, and securing accounts
- Processing financial transactions including deposits and withdrawals
- Completing age and identity verification (KYC — Know Your Customer)
- Providing 24/7 customer support in Bangla
- Complying with applicable laws and regulatory obligations
- Ensuring responsible gaming and identifying problematic behavior
- Preventing fraud, money laundering, and other illegal activities
- Improving platform performance and enhancing the user experience
- Sending promotional offers and updates subject to your consent
We do not use your personal information beyond the purposes described above. If the purpose of use changes, we will inform you in advance and obtain new consent where required.
4. Data Storage and Security
4.1 Security Measures
2999b uses industry-standard technology to protect your information. SSL (Secure Socket Layer) encryption is active on our platform, keeping all data transmitted between you and our servers secure. We also protect your information through data encryption, firewalls, and regular security audits.
4.2 Retention Period
Your information is stored for as long as your account remains active. Even after an account is closed, we may need to retain certain information for a specified period for legal, regulatory, or business reasons. Financial transaction records are generally kept for five to seven years in accordance with applicable law.
4.3 Steps in the Event of a Data Breach
If a data security breach occurs for any reason and it poses a risk to your rights, we will notify you and the relevant authorities as quickly as possible.
5. Data Disclosure and Sharing with Third Parties
2999b does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service Providers: Payment processors (bKash, Nagad, Rocket, banks), identity verification providers, and technology service providers — all operating under strict confidentiality agreements with us.
- Legal Obligations: In response to court orders or lawful requests from government or regulatory authorities.
- Fraud Prevention: With relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.
- Business Restructuring: In the event of a company merger or acquisition, while keeping the terms of this policy in force.
Outside of the above cases, we do not share your information with any third party without your explicit written consent.
6. Cookies and Tracking Technology
The 2999b website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types and Purpose of Cookies
- Essential Cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For monitoring and improving platform usage — all data is anonymous.
6.2 Cookie Controls
You can reject or delete cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.
7. Your Rights
As a user of 2999b, you have the following rights:
7.1 Right to Access Your Information
You may request from us at any time to know what personal information we hold about you. We will provide this information to you within a reasonable time.
7.2 Right to Correct Your Information
If any information stored in your profile is incorrect or incomplete, you may request a correction. We will update the information promptly upon verification.
7.3 Right to Delete Your Information
In certain circumstances you may request that your information be deleted ("right to be forgotten"). However, we may need to retain certain information for a specified period due to legal or regulatory obligations.
7.4 Right to Object to Processing
For marketing communications, you may withdraw your consent at any time and stop receiving promotional messages.
7.5 Right to Data Portability
You may request your personal information in a structured, machine-readable format.
To exercise any of these rights, contact us by email at: [email protected] — we will respond within 30 business days.
8. International Data Transfers
Our servers and service providers may be located outside Bangladesh. When your information is transferred internationally, we ensure that equivalent protections to those in this policy are in place at the destination. All such transfers are carried out following contractual safeguards and applicable data protection standards.
For transfers of data to third countries, we always rely on Standard Contractual Clauses (SCC) or the applicable legal mechanism in force at the time.
9. Privacy of Children and Minors
2999b's services are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification steps are taken at the time of registration.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
10. Responsible Gaming and Use of Information
We believe that the proper use of personal information is essential to ensuring responsible gaming. For this purpose, we may analyze your gaming patterns in order to:
- Identify problematic gaming behavior at an early stage.
- Offer the option to set self-exclusion or deposit limits.
- Provide links to support and counseling resources.
This analysis of information is done solely for your protection and is never sold or transferred to third parties. To learn more about responsible gaming, visit our Responsible Gaming page.
11. Policy Changes and Updates
2999b reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you log in to the platform.
- The "Last Updated" date at the top of this page will change.
Continued use of the platform after the updated policy is published will be considered as your acceptance of the revised terms. If you do not agree with the new policy, please request account closure.
12. Our Other Policies
This privacy policy applies alongside 2999b's other policies. Please visit the following pages to learn about the complete terms of service:
- Terms and Conditions — Full terms for using the platform.
- Responsible Gaming — Guidelines for safe and responsible gaming.
- About Us — Learn more about 2999b.
- FAQ — Common questions and answers.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our dedicated support team is available 24 hours a day, 7 days a week.
For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will aim to respond within 30 business days.