2999b Responsible Gaming —
Your safety is our priority
Gaming should always be a source of enjoyment — 2999b works toward that goal by giving you full control, protection tools and 24/7 support. For players aged 21+ only.
What is responsible gaming and why does it matter?
Online gaming can be a great source of entertainment, but it should always be enjoyed responsibly. 2999b believes that every player's gaming experience needs to be safe, controlled and enjoyable. We do not want gaming to ever become a source of financial or mental stress.
Responsible gaming means keeping full control over your time and money, knowing your limits on losses, and getting help right away when you need it. At 2999b we keep that control in your hands — from setting deposit limits to full self-exclusion.
21+ Age Restriction
2999b is for players aged 21 and above only. Age verification is a mandatory part of our registration process. Accounts of underage users will be closed immediately and any deposited funds will be returned.
Our Protection Tools and Controls
Deposit Limit Setting
You can set a limit on how much you can deposit per day, per week or per month. This limit takes effect immediately. Increasing a limit requires a 7-day waiting period, but reducing one happens right away.
Time-Out Feature
If you feel you need a short break, you can take a time-out for anywhere between 24 hours and 30 days. During this time you will not be able to log in to your account or carry out any financial activity. The account will be reactivated automatically when the time-out ends.
Self-Exclusion
You can close your account for 6 months, 1 year or permanently. During self-exclusion, no promotional emails or notifications will be sent, and there will be no option to reopen the account before the specified period.
Session Time Reminder
You can activate automatic reminders after a set amount of time. For example, after 1 hour of play the system will notify you how long you have been playing. This feature helps you track your time and take conscious breaks.
Loss Limit
Set a maximum daily, weekly or monthly loss limit. Once you reach this limit you will be automatically removed from the relevant game and will not be able to play again for that specified period.
Account Verification and Security
Every account at 2999b is protected with SSL encryption. Age and identity verification are mandatory. If anyone attempts to use another person's identity, that account will be permanently closed and investigated.
Self-Exclusion: Know Your Options
If you feel gaming is getting out of control, self-exclusion is the most effective step. Below are our self-exclusion options:
| Duration | Account Status | Promotions / Communications | Reactivation |
|---|---|---|---|
| 6 months | Fully locked — login and transactions disabled | All marketing stopped | Possible by applying after 6 months |
| 1 year | Fully locked — login and transactions disabled | All marketing stopped | Possible by applying after 1 year |
| Permanent | Permanently closed | All marketing stopped | Cannot be reactivated |
Recognise the Signs of Problem Gaming
Gaming addiction often starts gradually. Be alert if you notice the following signs in yourself or a loved one:
- Continuing to play more to try to win back lost money ("chasing losses")
- Neglecting family or work because of gaming
- Feeling restless or mentally uncomfortable when not playing
- Hiding gaming expenses or lying about them
- Playing with borrowed money or money needed for essentials
- Repeatedly trying to stop playing but failing
- Experiencing sleep or eating problems as a result of gaming
- Using money set aside for gaming on other important needs
Check Yourself
If you notice any one or more of the above signs in yourself, take action now:
- Contact our live chat — 24/7 support available in Bengali
- Activate a time-out or self-exclusion
- Let someone close in your family know
- Seek professional mental health support
5 Simple Steps to Play Responsibly
Set a Budget
Decide before you play how much money you can spend and treat it as the cost of entertainment. You can start from a minimum deposit of ৳500 and set a deposit limit.
Set a Time Limit
Before each gaming session, decide how long you will play. Turn on session reminders so you are notified when your set time has passed.
Do Not Chase Lost Money
If you lose your set budget, stop for the day. Continuing to play to recover lost money almost always leads to losing even more.
Take Regular Breaks
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water. Playing for long stretches without a break can affect your judgment.
Do Not Be Afraid to Ask for Help
Whenever you feel you are losing control, contact our 24/7 live chat support. Our team will assist you in complete confidence.
Healthy Gaming Checklist
Ask yourself these questions before each session:
- Have I set my budget for today?
- Am I in a good mood?
- Am I playing just for entertainment?
- Can I afford to lose this amount without it causing harm?
- Have all my family and work responsibilities been taken care of?
If the answer to any of these is "no", it is better not to play that day.
Keeping Minors Protected
2999b is for individuals aged 21 and above only. Keeping minors away from gaming is our responsibility, and we have taken several steps to make sure of it:
- Age verification is mandatory at registration
- Additional identity verification on suspicious accounts
- Accounts of minors will be permanently closed
- All deposited funds will be fully returned
If there are underage children in your home, make sure they cannot access your gaming account. Keep your password private and use a PIN or password on your computer or mobile device. Use family filtering software if needed.
Contact Us If You Need Help
Our support team at 2999b is always by your side. Reach out to us on any matter related to responsible gaming.
24/7 Live Chat
Our Bengali-speaking support team is ready for you 24 hours a day, 7 days a week. Do not hesitate to talk to us about any gaming concern.
Email Support
Email us for any responsible gaming request or complaint: [email protected] — we will respond promptly.
Account Settings
Log in to your account and directly activate a deposit limit, time-out or self-exclusion. Let us know via chat if you need help changing any setting.
Questions About Responsible Gaming
Play safely at 2999b and enjoy responsibly
Our games are for entertainment. Always play within your budget and seek help when you need it.